Return Policy

Return Policy

1. General Terms

VDM Partneri (Reg. No. 40002184535) operates this online store and provides shipping exclusively within the European Union. Our company has multiple warehouses in different European countries to ensure fast and efficient delivery to customers.

Legal Address: Rēzeknes novads, Dekšāres pagasts, Puduļi, "Juri", LV-4614
Email: info@retueurope.eu
Phone: +371 26831060
Website: retueurope.eu

2. Right of Withdrawal (14-Day Return Policy)

Customers in the European Union have the right to withdraw from their purchase within 14 days of receiving the product without providing a reason.

To initiate a return, customers must contact our customer service at info@retueurope.eu before sending back any items.

The product must be:

• Unused and in its original condition.

• In its original packaging with all labels intact.

• Accompanied by the purchase receipt or invoice.

3. Non-Returnable Items

The following items cannot be returned:

• Hygiene products with unsealed packaging.

• Personalized or custom-made items.

• Digital products or downloadable content.

• Perishable goods.

4. Return Shipping Costs

• If the return is due to the customer’s decision, the return shipping costs are covered by the customer.

• If the return is due to a faulty or incorrect product, return shipping costs are covered by us.

5. Return Process & Address

• Once the return request is approved, the customer will receive the return shipping address.

• The return address depends on the warehouse from which the product was originally shipped.

• Customers must wait for confirmation from our customer service before shipping any returns.

6. Contact Information

For any return-related inquiries, please contact our customer support team at info@retueurope.eu or call +371 26831060.

Updated: 05.03.2025