Frequently Asked Questions

❓ Delivery not available to your address?

Sometimes delivery may not be available due to the following reasons:
– The address is too remote or not serviced by the courier.
– The address is not recognized by our system.

To help us check and resolve the issue, please send us:  info@retueurope.eu

– the product name or a link from your browser,
– your full shipping address (country, city, postal code).

Our team will look into it within 5 minutes and get back to you.

Tip: Try entering an address in the nearest town – for example, a friend or family member’s address where the item can be received.